We gladly accept returns and exchanges within 30 days of your purchase. However, please be aware that our current return system does not provide return labels for international orders. You are welcome to return the package at your own expense using your preferred shipping label to the following address:
315 WEST 39TH STREET, ROOM 711
NEW YORK, NY 10018
To ensure a safe arrival of your return, please email the tracking number to firstname.lastname@example.org. Kindly include the words "INTERNATIONAL RETURN" in the subject line and your full name and order number. This will allow us to track the package and ensure its successful delivery to us.
We recommend saving the tracking number provided to monitor its progress during transit.
Upon receipt of your package, we will initiate the refund process once all item(s) have passed inspection.
We will send a confirmation email to you once the return has been processed. Please allow 3-10 business days for the funds to be credited back to your account, as processing times can differ based on your bank. Please be aware that we are unable to refund the original shipping fees.
Any returns that are not authorized, including those without return information, undelivered packages, or returns that are postmarked more than thirty (30) days after being received by the customer, will be declined, and the item(s) will be sent back to the sender.
BEN ONI isn't accountable for any extra taxes and duties. Regrettably, we can't predict customs fees. Choose to reject any shipments from BEN ONI. You'll be responsible for the initial shipping costs and any duties, taxes, and customs charges incurred on the original and return shipments. When making returns, please use the services of the United States Postal Service, FedEx, DHL, or UPS.
Note: Please ensure that you carefully pack your returns to prevent damage during transit, as we cannot accept items damaged due to improper packaging.