When will my order ship and where will it ship from?
All our orders are lovingly packaged and shipped from New York City. Please allow us 1-3 business days to prepare your order for shipping. We understand that sometimes you might be in a hurry; if that's the case, don't hesitate to contact us at email@example.com, and we will do our best to expedite your order.
What courier service do you use for shipping?
For all orders within the U.S., we use UPS to guarantee a safe and timely delivery. We rely on DHL to provide reliable and swift service to our customers globally for international orders.
How can I track my order?
After your order ships, we will send you an email containing the tracking details so you can keep an eye on its journey to you.
The tracking status of my package is marked "delivered," but I haven't received it. What should I do?
Once a package's status is "delivered" by the postal carrier, it is considered successful. Thus, we cannot be held responsible for lost or stolen packages at that point. You should reach out directly to the carrier to resolve the issue; they might have more insights on the package's location, or they can assist you in filing a claim.
I’ve mistakenly entered an incorrect shipping address. Can I make changes to it?
If you realize the shipping address needs to be corrected, please contact us immediately. We can update your address if the order still needs to be shipped. However, we cannot update the shipping details once the order is shipped. The buyer is responsible for providing the accurate shipping address at checkout, so please double-check all details before finalizing your order to avoid any delays or additional shipping charges.
Do you ship internationally?
Yes, we offer shipping via DHL to 235 destinations worldwide.
RETURNS + EXCHANGES
Are my items eligible for return?
Eligibility and Conditions
- The item(s) must be in their original unused condition, with all tags, cards, boxes, and/or pouches included. Note: Please ensure that your returns are properly packaged to prevent damage during transit, as we cannot accept items that are damaged due to improper packaging.
- We maintain the right to refuse returns if we determine that the item(s) are ineligible for return due to damages or flaws identified upon receipt of the returned item(s).
- Sale, Custom, and Special Orders are final sale and not eligible for returns or exchanges.
- Refunds will be issued in the original form of payment, except for orders placed with store credit, which can only be refunded in store credit.
- We are unable to accept returns for items purchased from our stockists. For assistance with returning such items, please contact the respective stockists directly to process your return.
- Any returns that are not authorized, including those without return information, undelivered packages, or returns that are postmarked more than thirty (30) days after being received by the customer, will be declined, and the item(s) will be sent back to the sender.
How do I initiate a return or exchange?
To initiate a return, kindly visit our Returns Center and provide the order number and zipcode associated with your purchase. Simply follow the steps outlined to initiate the return process. For exchanges, please follow the same procedure and select the desired replacement item(s). If you encounter any difficulties or require assistance, please don't hesitate to contact us at firstname.lastname@example.org.
Can I exchange my item for a different size or style?
Yes, you can exchange your item for a different style or size. To initiate an exchange, please visit our Returns Center and enter your order details to get started.
How do I return or exchange a gift?
Gifts can be exchanged or refunded in the form of store credit. To begin the process, visit our Returns Center. Once there, click the link next to"Received a gift?" and enter the necessary order details to proceed.
Are there any costs involved for processing returns or exchanges?
Yes, customers initiating a return or exchange must purchase a pre-paid label through our Returns Center to send the item(s) back to us. You have the option to purchase a USPS or FedEx Ground label. Please note that the cost of the pre-paid label will be at the customer's expense.
How long does it take to process a return?
Once we receive your package, we will begin processing the refund. Please note that we are unable to refund the original shipping charges. You will receive a confirmation email once the return has been processed. Please allow 3-10 business days for the funds to be returned to your account, as processing times may vary depending on your bank.
How do I contact BEN ONI?
You can easily reach out to us for any inquiries or support. Just head over to our Contact Page and send us a message. We look forward to assisting you!
Who should I contact for collaboration/press inquiries?
For press and collaboration inquiries, please visit our Press Inquiries page to send us a message. For urgent requests, you can reach out directly to email@example.com
Do you provide wholesale options?
Yes, we do offer wholesale options. If you're a retailer interested in featuring our products in your store, we would be delighted to discuss the possibilities with you. Please visit our Wholesale page to reach out to our sales team.
Do you have an ambassador program?
Yes, we are thrilled to be in the final stages of launching our ambassador program. If you are eager to become an ambassador for our brand, don't hesitate to reach out. We would love to keep you updated and inform you as soon as the program officially launches. Contact us to stay in the loop!
How can I work at BEN ONI?
We are continually looking for passionate and creative individuals to join the BEN ONI team. To explore current job opportunities, visit our Careers page. Even if our current openings aren't the right fit, we encourage you to reach out and express your interest; we are always eager to meet people who are excited to be a part of our journey. Don't hesitate to tell us you'd love to contribute to our team!
Can I purchase a gift card?
Absolutely! We offer digital gift cards with a value ranging from $25 to $500. Click here to purchase.
How can I check the balance of a gift card I received?
To check the balance of your digital gift card, please refer to the following steps:
- Locate the gift card notification email that you received, which contains your unique gift card code.
- Visit our online store and proceed to the shopping cart or checkout page with a product added to the cart.
- Please enter your unique gift card code in the designated field on the checkout page to apply it to your purchase. The balance remaining on the gift card will be displayed.
- If you are checking your balance and not ready to make a purchase, you can simply leave the page after viewing the balance; your gift card amount will remain intact.
Contact our customer service for assistance if you need help finding your gift card code or checking your balance.
Do you offer gift wrapping or special packaging?
Currently, we do not offer special gift wrapping or packaging options. However, we are excited to introduce this option soon. Please stay tuned and watch out for the gift-wrapping feature at checkout. We can't wait to help you make your BEN ONI gifts even more special with this upcoming offering.
Is the pricing information or invoice visible in the gift packaging?
No, rest assured that the packing slip included in all our shipments does not display any pricing information. It will only indicate who purchased the items and the specific items purchased, helping to keep the price confidential while still providing detailed information about the contents of the package.
If I return a gift, will the original buyer be notified?
If you return a gift, the original buyer will not be notified. However, it is essential to note that we do not offer refunds for gift returns. You can opt for an exchange or receive store credit for the returned item's value, which will be issued to you and not the original buyer. This way, you can find a product that suits your taste without involving the original buyer.
How can I best maintain and care for my jewelry?
We are thrilled to guide you on this! To maintain the pristine condition of your jewelry, visit our Jewelry Care page for detailed instructions on proper upkeep.
Given my sensitive skin, what jewelry from your brand are most appropriate for me?
We generally recommend opting for pieces from our collection crafted with a sterling silver or stainless steel base for individuals with sensitive skin. These materials are known to be more hypoallergenic and gentler on sensitive skin.
However, while stainless steel is generally well-tolerated, there is still a tiny chance that it may cause a reaction in some individuals with susceptible skin. We encourage you to know and understand your skin's specific needs and sensitivities to ensure your comfort. If you have any further questions, don't hesitate to contact us for personalized recommendations.
Do you offer repair services or warranties for your jewelry?
As of now, we do not offer repair services for our jewelry. However, we are actively considering introducing a warranty program in the near future to support our customers further.
I've spotted a piece I love but need a different size or metal color. Can I request a special order?
Absolutely, we are open to accommodating special requests. If there's a specific piece you adore but desire it in a different size or metal color that is not listed on our site, please don't hesitate to contact us to discuss the potential for a special order.
Why don't you carry more size options?
We genuinely value transparency with our customers. As a growing small business, it is challenging for us to maintain a vast inventory with a wide range of sizes. However, we are actively working towards expanding our offerings to accommodate the diverse needs of all our customers. Thank you for your understanding and support as we evolve.