Please allow us 1-3 business days to prepare your order. If you're in a hurry, email us at firstname.lastname@example.org, and we'll do our best to speed things up!
Are you placing an order over the weekend? We'll get to it first thing on the next business day. Do remember holidays might add a slight delay.
Once your order has shipped, we'll email you with tracking details to update you.
Shipping costs and estimated delivery times are available at checkout. And here's a treat - U.S. orders over $150 enjoy free UPS Ground shipping!
UPS 2nd Day Air
UPS Next Day Air
For Our International Friends:
We ship via DHL Express. Shipping rates and transit times are calculated at checkout. You might encounter additional fees like taxes or duties depending on your country. These aren't included at checkout and will be your responsibility upon delivery.
One Order, One Address:
Each order can only be shipped to one address. If you're gifting to multiple people, please place separate orders.
If, for any reason, you are dissatisfied with your order or have had a change of heart, we are more than happy to accommodate returns and exchanges within 30 days of your purchase.
Eligibility and Conditions
The item(s) must be in their original unused condition, with all tags, cards, boxes, and/or pouches included.
Note: Please ensure that your returns are properly packaged to prevent damage during transit, as we cannot accept items that are damaged due to improper packaging.
We maintain the right to refuse returns if we determine that the item(s) are ineligible for return due to damages or flaws identified upon receipt of the returned item(s).
Sale, Custom, and Special Orders are final sale and not eligible for returns or exchanges.
Refunds will be issued in the original form of payment, except for orders placed with store credit, which can only be refunded in store credit.
We are unable to accept returns for items purchased from our stockists. For assistance with returning such items, please contact the respective stockists directly to process your return.
Any returns that are not authorized, including those without return information, undelivered packages, or returns that are postmarked more than thirty (30) days after being received by the customer, will be declined, and the item(s) will be sent back to the sender.
Initiating a return or exchange
To initiate a return, kindly visit our Returns Center and provide the order number and zipcode associated with your purchase. Simply follow the steps outlined to initiate the return process. For exchanges, please follow the same procedure and select the desired replacement item(s). If you encounter any difficulties or require assistance, please don't hesitate to contact us at email@example.com.
Once we receive your package, we will begin processing the refund. Please note that we are unable to refund the original shipping charges. You will receive a confirmation email once the return has been processed. Please allow 3-10 business days for the funds to be returned to your account, as processing times may vary depending on your bank.
We gladly accept returns and exchanges within 30 days of your purchase. However, please be aware that our current return system does not provide return labels for international orders. You are welcome to return the package at your own expense using your preferred shipping label to the following address:
315 WEST 39TH STREET, ROOM 711
NEW YORK, NY 10018
To ensure a safe arrival of your return, please email the tracking number to firstname.lastname@example.org. Kindly include the words "INTERNATIONAL RETURN" in the subject line as well as your full name and order number. This will allow us to track the package and ensure its successful delivery to us.
We recommend that you save the tracking number provided to monitor the status of its progress during transit.
Upon receipt of your package, we will initiate the refund process once all item(s) have passed inspection.
A confirmation email will be sent to you once the return has been processed. Please allow a period of 3-10 business days for the funds to be credited back to your account, as processing times can differ based on your bank. Please be aware that we are unable to refund the original shipping fees.
BEN ONI isn't accountable for any extra taxes and duties. Regrettably, we can't predict customs fees beforehand. If you choose to reject any shipments from BEN ONI, you'll be responsible for the initial shipping costs, along with any duties, taxes, and customs charges incurred on both the original and return shipments. When making returns, please use the services of the United States Postal Service, FedEx, DHL, or UPS.