Shalay Non-Tarnish Large Hoops

If, for any reason, you are dissatisfied with your order or have had a change of heart, we are more than happy to accommodate returns and exchanges within 30 days of your purchase.

Eligibility and Conditions

• The item(s) must be in their original unused condition, with all tags, cards, boxes, and/or pouches included.

Note: Please ensure that your returns are properly packaged to prevent damage during transit, as   we cannot accept items that are damaged due to improper packaging.

• We maintain the right to refuse returns if we determine that the item(s) are ineligible for return due to damages or flaws identified upon receipt of the returned item(s).

• Sale, Custom, and Special Orders are final sale and not eligible for returns or exchanges.

• Refunds will be issued in the original form of payment, except for orders placed with store credit, which can only be refunded in store credit.

• We are unable to accept returns for items purchased from our stockists. For assistance with returning such items, please contact the respective stockists directly to process your return.

• Any returns that are not authorized, including those without return information, undelivered packages, or returns that are postmarked more than thirty (30) days after being received by the customer, will be declined, and the item(s) will be sent back to the sender.

 

Initiating a return or exchange

To initiate a return, kindly visit our Returns Center and provide the order number and zipcode associated with your purchase. Simply follow the steps outlined to initiate the return process. For exchanges, please follow the same procedure and select the desired replacement item(s). If you encounter any difficulties or require assistance, please don't hesitate to contact us at info@benonijewelry.com.

Once we receive your package, we will begin processing the refund. Please note that we are unable to refund the original shipping charges. You will receive a confirmation email once the return has been processed. Please allow 3-10 business days for the funds to be returned to your account, as processing times may vary depending on your bank.

 

International Returns

We gladly accept returns and exchanges within 30 days of your purchase. However, please be aware that our current return system does not provide return labels for international orders. You are welcome to return the package at your own expense using your preferred shipping label to the following address:

 

BEN ONI

315 WEST 39TH STREET, ROOM 711

NEW YORK, NY 10018

United States

 

To ensure a safe arrival of your return, please email the tracking number to info@benonijewelry.com. Kindly include the words "INTERNATIONAL RETURN" in the subject line as well as your full name and order number. This will allow us to track the package and ensure its successful delivery to us.

We recommend that you save the tracking number provided to monitor the status of its progress during transit.

Upon receipt of your package, we will initiate the refund process once all item(s) have passed inspection.

A confirmation email will be sent to you once the return has been processed. Please allow a period of 3-10 business days for the funds to be credited back to your account, as processing times can differ based on your bank. Please be aware that we are unable to refund the original shipping fees.

Any returns that are not authorized, including those without return information, undelivered packages, or returns that are postmarked more than thirty (30) days after being received by the customer, will be declined, and the item(s) will be sent back to the sender.

BEN ONI isn't accountable for any extra taxes and duties. Regrettably, we can't predict customs fees beforehand. If you choose to reject any shipments from BEN ONI, you'll be responsible for the initial shipping costs, along with any duties, taxes, and customs charges incurred on both the original and return shipments. When making returns, please use the services of the United States Postal Service, FedEx, DHL, or UPS.

Note: Please ensure that your returns are properly packaged to prevent damage during transit, as    we cannot accept items that are damaged due to improper packaging.